Please read these Terms and Conditions carefully before placing an order. By using our website or purchasing from us, you agree to be bound by these terms in their entirety.
1. Introduction
Welcome to My Toy Box. These Terms and Conditions govern your use of our website (www.mytoybox.co.za) and the purchase of products through it. By accessing our website or placing an order, you agree to be bound by these Terms and Conditions in their entirety.
My Toy Box is operated by My Toy Box (Pty) Ltd (Reg. No. 2026/410428/07), a company registered in the Republic of South Africa. References to "we", "us", or "our" refer to My Toy Box (Pty) Ltd. References to "you" or "your" refer to the customer or website visitor.
2. Eligibility
To place an order on our website, you must:
- Be 18 years of age or older, or be acting under the supervision of a parent or legal guardian who agrees to these Terms
- Be located in the Republic of South Africa
- Provide a valid delivery address within South Africa
- Provide valid payment details accepted by our payment gateway (PayFast)
3. Products and Availability
We reserve the right to modify, discontinue, or change the contents of any product box at any time. While we endeavour to maintain consistent quality and product categories within each age band, the specific toys included in each box may vary between orders due to stock availability and our ongoing curation process.
All product descriptions, images, and specifications on our website are provided in good faith and are as accurate as possible. Minor variations in colour or appearance may occur between product photography and actual products.
We reserve the right to limit quantities of any product, to discontinue any product, and to refuse service to any person at our sole discretion.
4. Pricing and Payment
All prices displayed on our website are in South African Rand (ZAR) and include VAT where applicable. Delivery is charged at a flat rate of R99 per order to any address in South Africa, regardless of order size.
We reserve the right to change our prices at any time. Price changes will not affect orders that have already been confirmed and paid for.
Payment is processed securely through PayFast, our designated payment gateway. PayFast is a leading South African payment processor and your payment details are handled securely in accordance with their security standards. We do not store, process, or have access to your card details at any point. Accepted payment methods include all major credit and debit cards and Instant EFT. Your order is confirmed only once payment has been successfully processed by PayFast.
In the event of a pricing error on our website, we reserve the right to cancel your order and issue a full refund. We will notify you promptly if this occurs.
5. Orders and Order Confirmation
When you place an order, you are making an offer to purchase the selected product(s) at the stated price. Our acceptance of your order, and the formation of a contract between us, occurs when we send you an order confirmation email following successful payment.
We reserve the right to refuse or cancel any order at any time prior to dispatch, for reasons including but not limited to: suspected fraud, pricing errors, or inability to fulfil the order. In such cases, a full refund will be issued.
You are responsible for ensuring that the delivery address and contact details you provide at checkout are accurate. We cannot be held liable for delayed or failed delivery resulting from incorrect information provided by you.
6. Delivery
We deliver to all nine provinces of South Africa. Delivery is via third-party courier at a flat rate of R99 per order.
Delivery is via third-party courier. Once your order has been dispatched, estimated delivery time is 5 to 7 working days. We will provide a tracking number by email once your order has been collected by the courier.
Delivery times are estimates and are not guaranteed. We are not liable for delays caused by the courier, acts of nature, public holidays, or any other circumstances beyond our reasonable control.
Risk in the goods passes to you upon delivery. If you are not available to receive the delivery, the courier will follow their standard re-delivery or depot collection process.
If a delivery is returned to us due to an incorrect address or repeated failed delivery attempts, we will contact you to arrange re-delivery. A re-delivery fee may apply.
7. Returns and Refunds
Our Returns and Refund Policy is set out in a separate document which forms part of these Terms and Conditions. By placing an order, you agree to and accept our Returns and Refund Policy.
8. Consumer Protection
Nothing in these Terms and Conditions is intended to limit or exclude any rights you may have under the Consumer Protection Act 68 of 2008 (CPA) or any other applicable South African law.
Under the CPA, you have the right to receive goods that are of good quality, in good working order, and free from defects. If you receive a product that does not meet these standards, please contact us promptly as detailed in our Returns and Refund Policy.
9. Intellectual Property
All content on our website, including but not limited to text, images, logos, graphics, and the website design, is owned by or licensed to My Toy Box (Pty) Ltd and is protected by applicable intellectual property laws. You may not reproduce, copy, distribute, or otherwise use any content from our website without our prior written permission.
10. Limitation of Liability
To the maximum extent permitted by applicable law, My Toy Box (Pty) Ltd shall not be liable for any indirect, incidental, special, or consequential loss or damage arising out of or in connection with your use of our website or products, including but not limited to loss of income, loss of business, or loss of data.
Our total liability to you in respect of any claim arising out of or in connection with any order shall not exceed the total amount paid by you for that order.
Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by our negligence, or for any fraudulent misrepresentation.
11. Product Safety
All products sold by My Toy Box are intended for children within the age range specified on the product and in our marketing materials. All products are assessed against applicable South African safety standards before inclusion in our boxes.
Adult supervision is recommended for all play, particularly for children under 3 years of age. Please ensure that toys are used only for their intended age group and that all safety warnings on individual products are observed.
12. Governing Law and Disputes
These Terms and Conditions are governed by and construed in accordance with the laws of the Republic of South Africa. Any disputes arising from these Terms or your use of our website shall be subject to the jurisdiction of the South African courts.
If you have a complaint or dispute, please contact us first at hello@mytoybox.co.za. We will make every effort to resolve the matter directly and promptly.
13. Changes to These Terms
We reserve the right to update or modify these Terms and Conditions at any time. Changes will be effective from the date they are published on our website. Your continued use of our website or placement of an order after changes are published constitutes your acceptance of the updated Terms.
14. Contact
If you have any questions about these Terms and Conditions, please contact us:
- Email: hello@mytoybox.co.za
- Website: www.mytoybox.co.za/get-in-touch
- WhatsApp: +27 61 695 5963